Policies & Procedures
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At Salon Elysian, we value your time and are aware of just how hectic life can get. The policies below are put into place to ensure everyone has a positive salon experience time after time.
Cancelation Policy
Your appointments are very important to us at Salon Elysian, they are reserved especially for you. We understand that life happens & sometimes adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Please understand that when you cancel outside 24 hour window, we miss the opportunity to service guests that are on our waiting list.
-Less than 24 hours notice will result in a charge equal to $25 cancellation fee
-No shows will be charged 100% of the booked service amount.
After a no show appointment, a deposit of 50% for booking any future appointments has to be paid prior to the appointment being booked. This will be done via invoice or paid in cash in person. After two no show appointments, you will not be allowed to book.
Guarantee Policy
If you are unhappy with the service you received as a client of Salon Elysian, we want to fix the error. We believe color corrections happen when there is a breakdown in communication between the client and stylist as to what the desired end result was. We want to do what we can to give you the look you were coming to us for.
We believe in giving the stylist a chance to rectify the miscommunication. As a client, you are able to receive a correction within two weeks from that initial appointment. Please contact your stylist or the salon at (518)250-5924 to book this service.
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Product Exchange Policy
We will gladly exchange any product purchased within the last 30 days from Salon Elysian. The product being exchanged must be ¾ of the way full. This will be determined at the discretion of Kay or Venessa.
We will exchange the product for the dollar amount valued. If you exchange this product for a product with a higher dollar value, the difference is due at the time of sale.
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Tiny Humans Policy
Due to the nature of the environment of salons, we ask that children are only present when they are being serviced. If it is crucial for you to bring small children to the appointment, please be aware of their surroundings and other people who are there for their relaxing guest experience. We ask if devices are being used, that headphones be plugged in for the purpose of others around us.
Should there be any situation that has not been covered that you still have questions about, please feel free to call or email! Thank you for your understanding and on-going support.
-Kay & Venessa